Omni-Channel Experiences to improve collaboration with partners and end users

Challenge

Banco Galicia required a technological solution that supported collaboration with partners and omnicanality.

Given modern daily life, omnicanality has become increasingly vital. Clients interact with their bank under diverse circumstances and through various channels, which can generate friction points if the delivery is not familiar across all contacts. In recent months, due to the pandemic, omnicanality has become a key factor in maintaining functional and efficient operations.

Capabilities

Architectural Assessment
Software Architecture

Microservices & Serverless

Kubernetes
React Architecture
API Thinking
DevSecOps
Site Reliability Engineering
Agile at Scale
Enterprise Architecture
The Ingenia Way
We tackled the process in stages:
[
01
Diagnosis of the current situation (AS-IS) and definition of the architecture TO-BE.
Diagnosis of the current situation (AS-IS) and definition of the architecture TO-BE.
[
02
Roadmap to transform Microservices and Microfrontends, together with API Management strategies.
Roadmap to transform Microservices and Microfrontends, together with API Management strategies.
[
03
Guiding the implementation, developing Crosscutting Concerns components on Kubernetes / Red Hat, OpenShift, React, Node.js and ELK.
Guiding the implementation, developing Crosscutting Concerns components on Kubernetes / Red Hat, OpenShift, React, Node.js and ELK.
[
04
Establishing an SRE Operating Model that enabled an IasCode and CI/CD as a service approach for dozens of development teams and for Observability models.
Establishing an SRE Operating Model that enabled an IasCode and CI/CD as a service approach for dozens of development teams and for Observability models.

Adrián Felicitato,

Architect Manager – Channels and Integration

“The Ingenia team was key to the process. In a very short matter of time, we improved the digital experience of the bank’s clients, unifying our services through an Omni-Channel platform.”

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