Improving Customer Experience through an FMS
Challenge
Cablevisión has 11 million customers spread out over various countries. With its large-scale operation, the company needed to improve its incident resolution processes to identify the most urgent issues.
The company had two key objectives:
Reduce costs: achieved resource optimization by avoiding unnecessary crew costs. Improve Customer service: created a robust and flexible architecture.
Through business rules, Cablevisión became more efficient and accurate in the detection of network breakdowns and reduced resolution times.
Capabilities
Software Architecture
Microservices & Serverless
DevSecOps
The Ingenia Way
We divided the project in two large phases:
01
Definition of the Conceptual and Technical Architecture for a Fault Management System.
Definition of the Conceptual and Technical Architecture for a Fault Management System.
02
Implementation of a Technological Solution on Red Hat Fuse, BRMS, Kafka, Neo4j, MongoDB and Continuous Delivery with Jenkins.
Implementation of a Technological Solution on Red Hat Fuse, BRMS, Kafka, Neo4j, MongoDB and Continuous Delivery with Jenkins.
Luciano Salotto,
Software Architect at Ingenia
“It was a tremendous challenge, the kind that we are most passionate about taking on at Ingenia. We designed and built a solution that made it possible to process peaks of 10,000 events per second.”
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